Refund policy

 

Thank you for shopping at Covent Garden Buffet Company

We offer refund policy if notified within 24hours of your purchase if there is a fundamental issue with the goods you have been sent. As the items are food bases, we cannot offer a returns policy as the items are for immediate consumption and therefore are covered by the active laws regarding temperature control.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.
  

• Only regular priced items may be refunded.
  

 

Partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is reported as below the minimum standard of expectation at the point of delivery.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

• If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)

Contact

Please contact us at enquiries@coventgardenfruit.co.uk to report any items that require a refund.